Privacy policy

Muziekhandel Jacky Claes, MJC bvba
Hasseltweg 54,
3600 Genk

Jacky Claes attaches great importance to your privacy. Although most of the information on this website is available without having to provide personal data, it is possible that the user is asked for personal data, e.g. when subscribing to our newsletter, filling in a form (contact, offer, brochure,...). This personal data will only be used for the specific purpose for which the data was requested. Your personal data will therefore not be passed on to third parties.

What do we keep from you?

Name,address, phone number and e-mail address. That is all Jacky Claes asks of you when you wish to subscribe to our newsletter and/or when you contact us via one of the forms on the website. This data is sent by email from the website to us and/or maintained in an online platform that helps us process your request or send our newsletters.

This information is held only for the purpose for which it is held, which is to respond to your inquiry, your request for a quote/brochure or to send you a newsletter. Information held for the purpose of sending you newsletters is only held until you unsubscribe from this service. If you ask us a question via one of the form fill-in forms on the website, we will keep your data until we are able to answer your question and for a maximum of 3 years after you provide itto us, without prejudice to the rights you can exercise (see "What can you ask us?").

What can you ask us?

You have several rights: in particular a right to access, correction, erasure,restriction of processing, objection, portability and the right not to be subject to automated decision-making (including profiling).

If you wish to exercise these rights, we ask that you email us at We will then immediately go to work to do the necessary. To ensure that not just anyone can request your data, we ask you to provide proof of identity with each request.

Your surfing behavior on our website

The visitof a user on our website teaches us a lot about what users like you find important. That is why Jacky Claes can collect anonymous or aggregated data,such as browser type, the operating system you use or the domain name of the website via which you arrived at the website or via which you leave it. This enables us to permanently optimize the website for users. The data that JackyClaes keeps here are kept in a purely anonymous manner without any identification ever being possible.

What about so-called 'cookies'?

During avisit to our website 'cookies' can be placed on the hard disk of your computer or mobile device and this only to better tune our website to the needs of there turning visitor. These mini files or cookies are not used to track the visitor's browsing habits on other websites.

Your Internet browser allows you to prevent the use of cookies, to receive a warning when a cookie is installed or to remove the cookies from your hard disk afterwards.

Questions or complaints?

If you have any questions or complaints about this, please contact us at

You alsocalways have the right to lodge a complaint with the supervisory authority, i.e.Data Protection Authority (